1. Subject of the contract
1.2. Seller - online shopping website linea.lv, hereinafter Internetveikals, and the owner of related rights SIA " Saules Bridējs ", legal and postal address: Hosptāļu iela 14-1, Rīga, LV-1013, which within the scope of its economic activity, in accordance with this distance agreement, hereinafter the Agreement, offers and sells the product to the Buyer;
1.3. Buyer - an able-bodied person who has registered in the online store and places an order in the online store. By registering in the online store, the person certifies that he is able to act and has the right to shop in the online store;
1.4. The contract is considered concluded when the Buyer has placed the order and, in accordance with these Terms, has paid for the Product;
1.5. The seller has the right to unilaterally amend and supplement the terms of the Agreement. When shopping in the Internet store, the buyer is subject to the terms of the Agreement, which are in effect at the time of ordering the goods;
1.6. The Seller has the right to limit the online store services used by the Buyer or to cancel the Buyer's registration without warning, if the Seller believes that the Buyer, using the Online Store, may violate or violates the terms of the Agreement, tries to harm the Seller, the operation or security of the Online Store, or third parties;
1.7. By placing an order, the Buyer confirms that he has familiarized himself with this Agreement and the provisions contained in it, he knows them, he understands them and fully agrees with them. The buyer undertakes to familiarize himself with the terms of the Agreement every time he makes a purchase. The buyer is not entitled to order goods in the Internet store if he is not familiar with the terms of the Agreement or does not agree with them.
2. Registration
2.1 In order to be able to use the services of the online store and purchase the goods offered in it, the Buyer must register and create his personal account in the online store, using the basic registration data (- specifying an e-mail address and choosing a password);
2.2 After creating a password and registering, the Buyer undertakes to ensure that the password is not disclosed to third parties. The buyer is responsible for any activity he performs in the online store by logging in with his password. If the services provided by the online store are used by a third party using the Buyer's access data, the Seller considers this person to be the Buyer. If the Buyer loses the access data, he must immediately inform the Seller about it by phone or e-mail indicated on the website of the online store;
2.3 When registering, the Buyer can indicate whether he wants to receive notifications or other offers useful to the Buyer from the Seller or his partners, thereby agreeing that such notifications or offers can be sent to the Buyer. If the Buyer does not want to receive them and has duly confirmed it, the Seller will not send advertising and informational messages to the Buyer, except for those that are necessary to fulfill the order made by the Buyer;
2.4 Registered Buyers may, at their discretion, indicate their name, gender, age, year of birth and other information in the relevant sections. By providing information about himself, the Buyer gives the right to the Seller, as the controller of personal data, to select, accumulate, systematize and use all the information and data that the Buyer directly or indirectly provided using the services of the Online Store.
2.5 The personal data provided by the buyer will be processed in compliance with the laws and regulations of the Republic of Latvia, which regulate the processing and protection of personal data. When processing and storing the Buyer's personal data, the Seller will use organizational and technical means that will ensure the protection of personal data from accidental disclosure, change or other illegal data processing.
2.6 The Buyer's personal data will be used to identify the Buyer and the recipient of the Goods, when selling and delivering goods, issuing accounting documents, repaying the overpaid amount and money for goods returned by the Buyer, administering debts, performing other obligations arising from the Agreement, as well as providing the Buyer with the opportunity use other online store services. The buyer's personal data can be processed for direct marketing purposes, only with the buyer's consent.
2.7 The personal data provided by the Buyer will be used only by the Seller and its partners, with whom the Seller cooperates in the administration of the online store, delivery of goods and other services related to the fulfillment of the Buyer's order. The Seller confirms that he will not disclose the Buyer's personal data to other third parties, except in cases specified by the legislation of the Republic of Latvia.
2.8 The buyer's personal data will be stored no longer than is required by the specified data processing purposes
3. Ordering goods
3.1. When placing an order, it is necessary to indicate the address, name, surname and telephone number of the recipient of the goods;
3.2. When placing an order, the Buyer confirms that he has chosen to purchase the specific product on the terms specified in this Agreement;
4. Product price, delivery costs and payment procedure
4.1. Product prices in the order created in the online store are indicated in euros (EUR). The product is sold to the Buyer at the price valid in the online store at the time of placing the order;
4.2. The buyer pays for the goods and delivery immediately after placing the order, using one of the payment systems specified in the online store;
4.3. The buyer must pay for the ordered goods and delivery at the time of placing the order. Only upon receipt of payment for the goods and delivery, the order is fulfilled and the deadline for the delivery of the goods is determined. Payment is considered to have been made when the entire payment amount has been received in the Seller's bank account specified in the payment terms.
4.4. At the time of ordering the goods, the prices of the delivery costs of the goods specified in the online store are valid. The amount of the order, which consists of the price of the goods and the cost of delivery, is available to the Buyer during the order process before the order is confirmed.
5. Delivery of goods
5.1. The Seller delivers the Goods to the address specified by the Buyer through a courier appointed by the Seller;
5.2. The goods are delivered only in the territory specified by the Seller. The seller accepts the order only if the delivery address specified by the buyer is located in the specified territory;
5.3. The Seller will make sure that the Buyer's order is fulfilled in full, but the Seller cannot guarantee this. If the store does not have the ordered goods or they are not in sufficient quantity, the Seller has the right not to deliver the goods or to deliver a smaller quantity of goods;
5.4. If the Seller delivered the goods to the Buyer in insufficient quantity and the amount of delivered goods is less than what the Buyer has paid, then the difference for the undelivered goods is returned to the Buyer. The buyer has the right to choose - leave it in the store in the form of an advance payment or request it be transferred to his bank account. Said transfer is made within 5 working days after receiving the return request;
5.5. The goods ordered by the Buyer are delivered to the address specified in the Buyer's order. The person named in the order must accept the goods themselves. If the ordered goods will not be received by the person specified in the order, but by another person at the address specified in the order, it is considered that the order was received by the person specified in the order. The Seller is in no way responsible for losses incurred by the Buyer or third parties due to the Buyer specifying an incorrect delivery address or incomplete recipient data, or if another person will receive the product at the delivery address;
5.6. If the delivery of the goods is not possible due to the Buyer's fault or circumstances dependent on the Buyer (the Buyer has specified an incorrect address, the Buyer or the person specified in the order cannot be found at the specified address, the specified address cannot be accessed, etc. objective reasons), the goods are not sent again, but the money for the goods is refunded, except the payment for delivery and for damaged goods, if the goods are damaged as a result of the return. If at the time of placing the order, the Buyer was given a discount for delivery, but the delivery of the goods is not possible due to circumstances beyond the control of the Seller, the Seller reserves the right to withhold the full payment for delivery from the amount to be refunded to the Buyer;
5.7. The Seller delivers the goods to the Buyer within the period indicated in the Online Store or within the period selected in the order, if different delivery periods are offered. The Buyer agrees that in cases where the delivery of the goods may be delayed due to unforeseen circumstances beyond the Seller's control, the Seller may contact the Buyer and coordinate another delivery time;
5.8. If the Buyer finds at the time of delivery that the packaging of the shipment is damaged (torn packaging label or other external damage), he must immediately inform the Seller about it, preferably by supplementing the provided information with images, by sending the information to the e-mail address on the website.
5.9. Immediately after receiving the Goods, the Buyer checks the compliance of the delivered Goods with the ordered Goods and the ordered quantity, as well as the quality of the received goods. If the Buyer finds that the shipment does not have the appropriate amount of goods, goods that do not match the order are delivered, or the goods are of inadequate quality, the buyer must immediately inform the Seller about this - by contacting the seller by phone +371 25144288 or by e-mail info@linea.lv. If the buyer has not reported a non-conforming received product within a day after receiving it, it is considered that the delivered goods correspond to the order, in the quantity and quality corresponding to the order.
The Seller checks the conditions indicated in the notification within 5 (five) working days from the moment of receiving the e-mail and contacts the Buyer to find a solution to the situation.
5.10. The buyer is obliged to ensure that the person indicated in the order is at the address indicated in the order at the time of delivery of the goods, presents an identity document to the courier, and accepts the goods without delay.
5.11. If the Buyer has not provided 5.10. fulfillment of point, the Seller is not responsible for any losses of the Buyer, while the Buyer covers the costs and losses incurred by the Seller with the delivery, return or damage of the goods. The Seller has the right to deduct expenses and damages from the amounts paid by the Buyer, if the Buyer has not accepted the product or due to circumstances beyond the Seller's control, it has not been issued to the Buyer and returned to the Seller.
6. Return of goods
6.1. Goods with an expiration date are delivered in such a way that the Buyer has the opportunity to use these goods until the expiration date;
6.2. An application for the return of a product that does not meet the terms of the contract must be submitted in accordance with the procedure established by the Cabinet of Ministers Regulation No. 631 "Procedure in which a consumer's claim for a product or service that does not meet the terms of the contract is submitted and considered",
6.3. The buyer can use right of refusal and unilaterally withdraw from the purchase contract within 14 calendar days after delivery of the relevant goods. The day of delivery is considered to be the day when the courier delivered or - when the product was placed in DPD PickUp or Omniva packages. Failure to timely withdraw shipments from delivery machines does not extend the Buyer's right of withdrawal. The buyer cannot exercise the right of withdrawal if:
a) the goods cannot be returned by their nature, or are perishable or consumable;
b) food products or other goods intended for immediate household consumption are delivered;
c) the goods were damaged after delivery;
d) the goods are used;
e) in other cases provided for by law;
f) if more than 14 days have passed since receiving the goods.
6.4. In order to exercise the right of refusal, the Buyer submits a product return application by e-mail to info@linea.lv. The Seller checks the conditions indicated in the application within 10 (ten) days, and if necessary contacts the Buyer in case the application is not justified;
6.5. In case of exercise of the right of refusal, the Buyer delivers the goods to the Seller within 14 days after receiving the goods. The cost of delivering the goods to the seller is borne by the Buyer.
6.6. The price of the goods, which the Buyer, using the right of refusal, has returned to the Seller in accordance with the procedure specified in this Agreement, shall be returned by the Seller to the Buyer within fourteen calendar days after receiving the goods.
6.7. If the Buyer returns the goods to the Seller using the right of refusal, the delivery fee is not refunded to the Buyer.
6.8. The costs of returning the goods, except for the return of goods that do not comply with the terms of the Agreement, shall be borne by the Buyer;
6.9. The buyer is responsible for maintaining the quality and safety of the product during the period of exercising the right of withdrawal. The buyer is responsible for any kind of reduction in the value of the product, if the product has been used in a way that is incompatible with the principle of good faith, including for a purpose other than to determine the product's properties or operation. The goods must be undamaged, not lose the appearance of the goods (unremoved and undamaged labels, untorn protective film, etc.) and unused. The product must be returned in its original, undamaged packaging, in the same package in which it was received, and the product delivery document, as well as instructions for use and other product accessories. If the product is not fully assembled, is used, damaged, messy or not properly packed, the Seller has the right not to accept the product, as well as not to refund the money paid by the Buyer for the product.
7. Product quality guarantee
7.1. The characteristics of all goods sold in the E-store are indicated in the product description on the individual card of each product.
7.2. Certain types of goods are subject to a manufacturer's warranty. For goods for which a quality guarantee is not issued, the guarantee specified in the relevant legal acts is valid - 2 years from the moment of purchase of the goods. If the Buyer is not satisfied with the quality of the ordered Product, it is his duty to inform the Seller so that he can contact and inform the manufacturer or the official distributor of the product.
8. Other terms
7.1. If the goods are delivered to the Buyer late or are not delivered due to the Buyer's fault or circumstances dependent on the Buyer, the Seller is not responsible for violating the terms of delivery of the goods.
7.2. If access to the Online Store, registration in the Online Store or placing an order in the Online Store is not possible or is hindered due to technical reasons or reasons beyond the control of the Seller, the Seller is not responsible for any losses of the Buyer or third parties
7.3. The Seller is not responsible for the consequences if, due to the peculiarities of the Buyer's computer or monitor, the image of the Online Store goods displayed on the Buyer's computer monitor differs in any way from the appearance of the goods in nature.